Ace64 Privacy Policy — Your data is our responsibility

Ace64 is a trusted online gaming platform for players in Bangladesh. We understand how sensitive your personal information is, which is why this Privacy Policy is designed to be fully transparent — covering what data we collect, why we collect it, and how it's kept secure.

By using the ace64 website or creating an account, you agree to this Privacy Policy. This policy is part of ace64's Terms & ConditionsRead alongside.

Our Privacy Policy fully complies with applicable data protection laws and international best practices. ace64 never uses your data without your consent.

Various types of information are collected while you use the ace64 platform. A detailed breakdown is provided below:

Ace64 collects your information for specific, defined reasons. Each piece of data is used for a particular purpose and never beyond that.

• Account Management: To create, verify, and manage your ace64 account.
• Age & Identity Verification: To prevent underage gaming and protect against fraud.
• Payment Processing: To process deposits and withdrawals securely.
• Customer support: To resolve any complaints or questions you may have.
• Security: To detect and prevent fraud, money laundering, and suspicious activity.
• Marketing & Promotions: To send you relevant offers based on your preferences (you can opt out at any time).
• Legal Obligations: To comply with applicable laws and regulatory guidelines.
• Service Improvement: To analyze user behavior and enhance the gaming experience on ace64.

Ace64 never uses your information beyond the purposes stated above. If your data is ever needed for a new purpose, you will be informed in advance and consent will be obtained where required.

Ace64 never sells your personal information to third parties. However, limited data may be shared in specific circumstances:

• Payment providers: Necessary information is shared with bKash, Nagad, and Rocket to verify payments.
• Technology partners: Trusted technology providers operating the site may have limited access to your data.
• Law Enforcement Agencies: ace64 is required to disclose information when mandated by a court order or government authority.
• Fraud Prevention Agencies: Information may be shared with regulatory authorities to detect suspicious activity.

All third parties working with ace64 are bound by a strict confidentiality agreement and may not use your information beyond what ace64 authorizes.

The ace64 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve site performance.

Types of cookies used by ace64:

• Essential Cookies: Essential for maintaining login sessions and site security. Without these, the site will not function properly.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To analyze site traffic and user behavior.
• Security Cookies: To detect fraud and protect your account.

You can manage or delete cookies through your browser settings. However, disabling cookies may prevent some ace64 features from working properly.

Ace64 follows industry-standard security practices to protect your information. Your data is stored on encrypted servers and kept safe from unauthorized access.

• SSL Encryption: All data transmitted to the site is encrypted using SSL/TLS protocols.
• Secure Data Centers: Your information is stored on secure, internationally certified servers.
• Access Controls: Only authorized ace64 staff can access data on a need-to-know basis.
• Regular audits: Security measures are regularly audited by independent third parties.
• Two-Factor Verification: Two-factor authentication is available to secure your account at login.

Data Retention: Information for active accounts is retained indefinitely. After account closure, certain data may be kept for up to 5 years to meet legal obligations.

In the event of a security breach, ace64 will notify affected users as quickly as possible and take all necessary steps to address it.

You have certain important rights over your personal data at ace64. ace64 fully respects and upholds these rights.

• Right to Access: To find out what information ace64 holds about you, email support@ace64.app.
• Right to Rectification: If any of your information is incorrect, you can request a correction at any time.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to object to processing: You can object to your data being used for marketing purposes.
• Right to data portability: You can download a copy of your data at any time.
• Right to Opt Out: You can opt out of promotional emails or SMS messages at any time.

Ace64 strictly prohibits anyone under 18 from participating on its gaming platform. ace64 does not knowingly collect personal data from minors.

If ace64 suspects that a minor has created an account, that account will be suspended immediately and any collected data will be securely deleted.

If you know of a minor who has created an account on ace64, please notify us at support@ace64.app. We will take immediate action.

Ace64 reserves the right to update or modify this Privacy Policy, in part or in full, at any time. For any significant changes, ace64 will notify you through the following methods:

• A special notice will be displayed on the website.
• An SMS may be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will be revised.

Continuing to use ace64 after updated policies are published means you accept the new Privacy Policy. We recommend checking this page regularly to stay informed.

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact ace64:

• Email: support@ace64.app
• Live chat: Live chat support is available 24/7 on the ace64 website.
• Response Time: Responses are typically provided within 24 to 48 hours.